FAQs

Why use CheckTheReviews?

Your customers can leave reviews on your favorite platforms (Google, Facebook, Yelp, TrustPilot, TripAdvisor, and More!) Customers can leave reviews on CheckTheReviews if they don’t have accounts, and if they visit multiple times, they can leave multiple reviews on CheckTheReviews

I don’t have time for reviews. Why would I pay for this?

We have a dedicated account manager ready to help you with your reputation management! They are only a phone call away, and they are here to set you up and help you manage your reviews.

I don't have a Google Business Profile. Why would I need your reviews?

We can help you create your profile, and a benefit of us is that we can support any business, even online ones and independent workers.

I don’t have a physical location. Why would I need you?

We support all businesses, even online businesses and independent contractors.

I already have Yelp. Why would I need you?

Our platform is more than Yelp. We allow for management of reviews, so if a customer goes to leave a review for them, then if it is a negative review, we will capture that review and provide management to improve the customer experience. If they had a positive experience, then they can leave a review on Yelp, Google, Facebook, etc, where the business wants this review to be seen in public.

Since we are a different sort of platform (More review management) we can offer them to use this to increase their Yelp reviews in general.

I don’t want to get more CheckTheReviews. How do I only promote Google Reviews?

You can mention to a customer that you are focusing on google reviews. This way the customer will be led to leave a Google Review
The reason we have CheckTheReviews is because if a customer wants to leave a Google review they need a login. If they don’t want to log in then they might leave the page and leave no review
CheckTheReviews also allows multiple reviews from the same customer so a customer does not need to delete their review if they go to a business twice. They can leave a great review one time and another good review the next.

How do you protect against fake reviews?

We do not approve of fake reviews, and until we have an authentication method implemented, we will consider the issue and can potentially remove spam from our backend

How do you protect from negative reviews?

We require a business to respond to their negative reviews and attempt resolution. We only post if there is no response or the user is dissatisfied.

I don’t see my review site listed as a compatible platform. Can I connect to a new review site?

Yes! Absolutely. We are always updating our system, and we would love to help if you contact support@payfect.com.

Do I keep ownership of my reviews?

Yes! CTR respects and upholds the ownership rights of all reviews associated with its clients. CTR does not claim ownership of any reviews submitted, collected, or displayed through its platform.

While CTR may host, collect, and maintain reviews on its sites and systems for operational purposes, all original review content remains the property of the respective business or individual. In the event that a business or owner chooses to discontinue services with CTR, all reviews published on external platforms not integrated with CTR’s internal software will remain under the full ownership and control of the business or individual.

Can I cancel anytime?

Absolutely! We want to see you improve your reviews, and if you do not find us to be helpful, you can cancel any time before your subscription renewal date. Just remember that customers expect up-to-date reviews for trust and credibility!